// Helpdesk & Support
Support customers on time, every time.
Capture issues from email, portal and phone, route them to the right team and meet every service level agreement.
// Capabilities
What's included
- Issue tickets
- SLAs
- Warranty claims
- Maintenance visits
// Why it matters
Built for the way you work
01
SLA tracking
Response and resolution timers escalate tickets before they breach.
02
Warranty & visits
Manage warranty claims and schedule on-site maintenance visits.
03
Full customer history
Agents see orders, invoices and previous tickets in one view.
// Works with
Connected modules
// Get started
Ready to modernize your operations?
Join the businesses across Saudi Arabia running finance, stock and people on Tapat.link.